Patients can make appointments on the day to see a nurse or a doctor.
When booking, you may express preference for a GP but subject to availability, you may be offered an alternative GP or health professional.
Extended Hours Appointments
There are pre bookable appointments available with clinicians during the evenings and at weekends at the County Clinic between 18:30 and 20:00. These are primarily for patients who work and are unable to attend during our normal opening hours – please ask at reception to book an appointment.
If you are unable to attend appointments during a normal working day, we offer an extended hours service and we are currently working with 3 other local surgeries to provide pre booked appointments outside normal working hours. These are the times of the service:
6pm – 8pm Monday – Friday
8am – 2pm Saturday
This service is rotated between Benfield Valley Healthcare Hub and Mile Oak Medical Centre on a 3 monthly basis. Please contact the surgery for more information.
Appointments with a Nurse
Appointments with a nurse, healthcare assistant or phlebotomist may be booked up to four weeks in advance. Our receptionists will need to check which nurse is qualified to help you, how long the appointment needs to be and whether a blood test is needed in advance.
Blood Test Appointments
Blood test appointments may be booked up to four weeks in advance in person, by telephone. Blood tests must be authorised by a clinician.
Doctors and nurses are available each day to talk to you on the telephone if you need advice on a health problem. If there is no-one immediately available at the time of your call, you will be asked to leave your telephone number and they will call you back.
It is helpful to let the receptionist know the subject of the call is so that any relevant medical records can be made available to the doctor. It is also helpful to give the receptionist a brief description of the problem so that patient’s needs can be prioritised.
If you cannot attend your given appointment please call the surgery to cancel or reschedule. On average 40 people a month fail to turn up for their appointments without informing us.
These slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need to reschedule an appointment.